pathos
n[U]
quality, esp in speech, writing, acting, etc that causes a feeling of pity or sadness 激起怜悯、 悲伤的性质(尤指演讲、 写作、 表演等中的)
the pathos of Hamlet's death 哈姆雷特之死使人产生的哀怜.
I think it would be a good idea to have comments from secretaries and typists who are already using it. Then they can express their satisfaction with the product.